Commitments and guarantees

What we give you in writing, before you decide.

A decision this important is made with documents, not just demonstrations. Here are our commitments, and the packs your committee can ask us for at any time.

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What your committee can ask for
  • The regulatory compliance pack
  • The security pack, under a confidentiality agreement
  • The service commitment template
  • The reversibility plan (exit plan) for your data
Our commitments

Six guarantees that protect your institution

Each one is detailed in a document provided before any signature.

Regulatory compliance

Our solutions are designed for the framework that applies to your activity.

  • Compliance with COBAC regulations
  • Chart of accounts adapted to your activity
  • Regulatory reports prepared
  • Anti-money laundering monitoring

Access security

Each member of staff sees what relates to their role, nothing more.

  • Rights assigned by profile
  • Successive approvals for sensitive operations
  • Action log available for review
  • Documentation provided to your IT teams

Data ownership

Your data is yours, during and after our collaboration.

  • No use without your approval
  • Access limited to the agreed support
  • Contractual confidentiality
  • Return on request

Reversibility (exit plan)

You are never locked in: a plan describes how to leave, should you wish to.

  • Return in a usable format
  • Support during the transition
  • Timetable agreed in advance
  • Completeness check carried out with you

Continuity and support

A team you can reach and a clear framework in the event of an incident.

  • Contact person dedicated to your institution
  • Incident procedure known to everyone
  • Regular backups
  • Written service commitment

Regulatory changes

When the rules change, your tools keep up, without you having to rewrite them.

  • Monitoring of the applicable texts
  • Updates planned with you
  • Clear information before each change
  • Shared roadmap
Packs to request

The documents committees ask us for most often

Compliance packHow the solution aligns with the applicable regulations, and the list of returns produced.
Security packAccess management, traceability, backups, hosting. Provided under a confidentiality agreement.
Service commitment templateWhat we undertake to do, within what timescales, and what happens in the event of an incident.
Reversibility plan (exit plan)How your data is returned to you if you wish to change solution.
Presentation of Elmo's BankThe detailed presentation of the core banking system, sent after an initial discussion.
Request the packsEnter your work email address: we will send them to you, with a confidentiality agreement if necessary.

This form will be activated soon. Meanwhile, write to contact@elmos-financials.com or call +237 675 286 311.

How we make your decision safer

A clear path, from the first meeting to the commitment

Each step removes an uncertainty, and nothing is committed until you are ready.

  1. 01

    Scoping discussion

    We get to know your institution, your constraints and your timetable.

  2. 02

    Tailored demonstration

    A presentation built for your committee, with the questions of each function.

  3. 03

    Dry run

    For data migration projects, a trial on your data checks that the figures match before any commitment.

  4. 04

    Written commitment

    A clear proposal, with the timetable, the guarantees and the reversibility terms.

Frequently asked questions

What we are often asked

Are the packs provided before signature?

Yes. They are designed for your evaluation phase, and we adapt them to your institution.

Can you support us in a tender?

Yes. A dedicated contact person completes your questionnaires and meets your documentation requirements.

What happens in the event of an incident?

A written procedure sets out who is notified, within what timescales, and how the information is communicated to you.

Can we meet an existing client?

With their agreement, we can put you in touch with an institution that already uses us.

Your committee's questions deserve written answers

Tell us what your management expects, and we will prepare the pack.

Book a demoWrite to an expert
First receive our compliance and security packs