By telephone
For emergencies and quick questions, Monday to Friday.
- +237 675 286 311
- Monday to Friday, 8 am to 5 pm (Douala time)
- Named contact person
After-sales support
A team that stays by your side once the solution is live.
A dedicated contact person, clear channels and a written emergency framework: your teams know who to turn to and within what timescales.
Your support
- A contact person dedicated to your institution
- Simple channels: telephone, email, portal
- An emergency framework written into your contract
- Updates planned with you
Reach us
Three ways to get help
By email
For detailed requests, with written follow-up.
- contact@elmos-financials.com
- Immediate acknowledgement of receipt
- History kept on file
On the tracking portal
Your teams open and follow their requests, with their status.
- Tracking of open requests
- Knowledge base
- Progress notifications
Emergency framework
Every request has a level, and a response time
| Level | Situation | Response | Updates |
|---|---|---|---|
| Critical | Institution's activity blocked | Immediate | Regular updates until service is restored |
| Major | Important function degraded | Within the day | Update at each stage |
| Minor | Inconvenience without blocking | Within two business days | Written reply |
| Request | Question or change | Within three business days | Written reply |
The precise timescales are confirmed in your service contract.
Beyond troubleshooting
Support that continues
Ongoing training
New sessions when your teams change.
Planned updates
Announced in advance, applied with you.
Periodic review
A regular meeting to adjust your usage.
Frequently asked questions
What we are often asked
In which language is support provided?
In French and in English.
What happens outside business hours?
Critical requests have an on-call procedure described in your contract.
How are we informed of updates?
By a written message in advance, stating the nature of the change and the planned date.
A question about our support?
We describe the service framework suited to your institution.