One connection
Your applications send their messages to a single entry point, whichever channel is chosen for the customer.
Elmo's Notify · Messaging for your customers
Talk to your customers by SMS, WhatsApp or e-mail, from your own system.
Elmo's Notify connects your applications to your customers. One connection, and your messages go out by the channel most likely to be read.
What your customers receive
- Payment receipts, straight away
- One-time confirmation codes
- Due-date reminders and balance alerts
- Statements and communications from your institution
Key features
A message gateway, ready for your daily work
Your IT team connects once; your business teams then use it without a second thought.
WhatsApp first, SMS as a fallback
If the WhatsApp message does not arrive, SMS automatically takes over.
SMS, WhatsApp and e-mail
The three channels that matter to your customers, with your name as the sender.
Message templates
Your texts are prepared once, in several languages, with the customer's details inserted automatically.
Priority codes and alerts
Confirmation codes go ahead of routine messages, so they arrive within seconds.
Tracking of every message
For each message, you see whether it has been sent, delivered or read, and the stages it went through.
Quotas per customer
Each institution has its own volumes, with alerts before they run out.
Delivery receipts to your system
Your application is informed as soon as a message is delivered, so it can update its own statuses.
Test and production environments
You can try things out safely before sending to real customers.
For your teams
From the first connection to daily monitoring
Notify is set up quickly, without disturbing your processes.
- 01
Connection
Your technical team receives its access and tests in the acceptance environment.
- 02
Choice of channels
We activate the channels and the sender identity of your institution.
- 03
Message templates
Your texts are validated, translated and made available.
- 04
Go-live
The first messages go out, and we follow the first few days with you.
- 05
Ongoing monitoring
A console shows you volumes, failures and the balances of your allocations.
Reliability and control
Messages that arrive, with no duplicates and none forgotten
Because a missing receipt or a duplicated code makes a customer lose trust.
No lost messagesEach message is handled until it is delivered or its failure is confirmed.
No duplicatesThe same message is never sent twice to your customer.
Log keptThe history of messages sent stays available to answer a complaint.
Controlled throughputYour bulk sends do not hold up urgent messages.
Frequently asked questions
What we are often asked
Which systems can be connected?
Any system able to call a web interface: your banking tool, your collection software, a customer portal, and so on. Elmo's Notify connects natively to our other solutions.
Can we use our own WhatsApp number?
Yes, the sender identity can be that of your institution.
How do we track our usage?
A console shows sends, failures and balances by channel, with alerts before they run out.
Are other channels planned?
Other messaging channels are under study. Tell us about your needs.
Connect your system to your customers now
We prepare a first sending scenario with you.